Claims

We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims.

Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.

Your request concerns an Air France and KLM flight

If you have already made a claim for which you have received a reference number, it is not necessary to fill out a new form for the same request. You can also join us by phone (number phone and opening hours in our contact us page).

Make a claim via our webform

Track or modify your claim

Your request concerns a Delta Air Lines flight

Make a claim via our webform

Your request concerns Flying Blue

You are a Flying Blue member and you would like to claim missing Miles.

Claim missing Miles for an Air France and KLM flight

Claim missing Miles for a flight with one of our partners

You are a Flying Blue member and you would like to modify an award ticket, submit a claim or consult our FAQs.

Manage your Flying Blue account

Consult our FAQ section