Claims

We are committed to ensuring that you travel with peace of mind and that your trip is as enjoyable as possible. If, however, you are not completely satisfied, please send us your claims.

Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.

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Your request concerns an Air France and KLM flight

Please do not submit a second request if you already submitted a claim and received a claim reference number. You can also join us by phone (number phone and opening hours in our contact us page).

Submit a claim via our webform Track or modify your claim

Your request concerns a Delta Air Lines flight

Please do not submit a second request if you already submitted a claim and received a claim reference number. You can also join us by phone (number phone and opening hours in our contact us page).

Submit a claim via our webform Track or modify your claim

Your request concerns the Youth, Senior, Week-end or Discount Pass

For any request concerning a problem when subscribing or using your pass, you can join us by phone at +33 (0)9 69 39 10 30 from 9:00 AM to 5:00 PM from Monday to Friday excluding public holidays. For all comments and suggestions on the Youth, Senior, Weekend or Discount Pass products, the holder can file a claim by completing this form. For sales completed at a travel agency, the holder can submit a claim by contacting the agency which sold the card.

Your request concerns Flying Blue

You are a Flying Blue member and you would like to claim missing Miles.

Claim missing Miles for an Air France and KLM flight

Claim missing Miles for a flight with one of our partners

You are a Flying Blue member and you would like to modify an award ticket, submit a claim or consult our FAQs.

Manage your Flying Blue account

Consult our FAQ section

Your request concerns a flight to or from the United States

If you have taken a flight to or from the United States, you may submit a claim to the U.S. Department of Transportation: - by mail: Aviation Consumer Protection Division, C-75 U.S Department of Transportation 1200 New Jersey Ave, S.E. Washington, DC 20590 - or via the U.S. Department of Transportation website.

The Tourism and Travel Mediation Office

If you submitted a claim to our customer service department and you are unsatisfied with our response, you can contact for free the Tourism and Travel Mediation Office. You can find its contact details and referral requirements at www.mtv.travel. If you experience a problem during an online purchase, you can also use this online platform to reach an out-of-court settlement, if necessary. All information about online dispute resolution can be found on this platform.